Get to know us.

Whether you are an individual or a business thinking about entering the hotel industry, or you’re already operating, we are a full-service partner that can provide you with the tools and processes needed to improve your operational results and gain a competitive edge in your market, all without losing sight of the objective to increase your levels of profitability.

With Pivotal One Consulting, you have access to a network of skilled professionals who provide a comprehensive, customized, results-oriented approach to continuous improvement planning and implementation for hotels. Our goal is to help our clients achieve significant long-term success and to address current business needs. A systems orientation for hotels calls for organizational alignment to: develop or perfect your marketing and sales programs and processes, improve rooms product and guest-services delivery, drive down costs, and increase productivity, profitability or customer satisfaction in order to enhance your competitive position and customer loyalty. It's at the core of who we are and why we exist.  

Two of our top values are innovation and collaboration. We know that if we aren't creating new ideas, we'll get left behind. We also know that when our entire team works together with yours, your hotel abounds in new ideas and innovative solutions to issues. Living and breathing these values makes us one of the unique hotel consultancies in the game. That's our promise to you.  


Photo taken by Jeff Martin

Meet Larry

This is Larry. He’s the head of our hotel consulting strategy. After working for 20+ years as a hotel management executive for multiple hotel management and development firms, he wanted to move into business development consulting where he could spread his creative wings. He took on consulting assignments inside and outside of the hotel industry tackling projects in the banking and healthcare industries as well as the hotels. Larry quickly grew his consulting base thanks to his ability to provide a framework of stability and growth allowing for the achievement of his clients strategic goals.  

Larry’s just one of a handful of awesome consultants assessing gaps, co-creating solutions and facilitating change here at Pivotal One. Schedule a consultation with him to discuss as much information as you can about your business and what you would like to accomplish.  

Our Process

The implementation model that we use is distinctive in its comprehensive, culturally-sensitive approach to our clients. The cultural uniqueness of each hotel organization is understood and valued by us. We guide you in designing and implementing a continuous business improvement process, which is based on foundational quality principles, and one that is also tailored to address the needs of your hotel organization specifically. Our processes combine both education (what needs to be done) and skill development (how to do it).

Experience has taught us that high performance in a hotel is achieved when commitment, energy, and efforts are focused on guest satisfaction through the alignment of an organization’s Strategy, Systems, and People. Dramatic operational gains will result when these three elements are equally prioritized and developed in a planned, coordinated manner.

Long story short...

At the very least, we believe a business coach or consultant should be able to cover their cost to you. And as such, we will endeavor to deliver enough incremental profitability to cover 100% of our fee giving you a 100% return on your investment and us helping you at little to no cost. So what's the harm in trying a new way to increase profits and improve market share?

Let's work together

Our team is excited to start helping you to move toward your vision in a specified period of time and provide you with the principles which serve as a solid foundation for the direction and growth of your hotel organization.  

Get a free initial consultation to chat with an alignment expert, to inspire ideas, and to learn how our process works.